Maturity Blog
Real, common situations from businesses in different industries, to help you reflect on your company's current moment.
Real cases
You finally take a few days off. On day two, the phone won't stop: a supplier wants to confirm an order, an employee doesn't know if they can offer a discount, a customer complains and nobody else has the authority to fix it. In the end, you spend your entire vacation working from your phone, just without actually being there to do it right.
Read more →A customer buys a product on the website. At the same time, that same product sells in the physical store. Nobody notices right away, because inventory control lives in a spreadsheet updated "whenever there's time." Result: a sale gets cancelled, the customer is unhappy, and someone on the team spends the afternoon reconciling numbers that should have been right from the start.
Read more →The schedule lives on WhatsApp, in a notebook, or in the memory of whoever answers the phone. Two clients book the same time slot because the information wasn't in one place. Each client's service history also isn't recorded anywhere, so every visit starts almost from scratch.
Read more →The company's most experienced driver knows, by heart, which route is fastest at each time of day, which customer prefers deliveries before 9am, and which loading dock works best at each address. One day he gets sick, quits, or simply takes a vacation, and the operation grinds to a halt, because none of that was ever written down anywhere.
Read more →A construction company finishes one job and starts a similar one, same type of foundation, same type of structure, practically the same suppliers. Even so, the team repeats the same budget mistakes, the same schedule delays, the same rework that already happened on the previous job.
Read more →Production runs, orders go out on time, the factory seems to work well. But when someone asks which product actually turns a profit and which one just takes up line time without being worth it, nobody has a solid answer, the cost of each item was never actually calculated, just roughly estimated.
Read more →Find out your company's maturity level and where to start changing that.
