Commerce & Services
Does your company only breathe when you're around?
You finally take a few days off. On day two, the phone won't stop: a supplier wants to confirm an order, an employee doesn't know if they can offer a discount, a customer complains and nobody else has the authority to fix it. In the end, you spend your entire vacation working from your phone, just without actually being there to do it right.
This doesn't happen because the team is bad. It happens because decisions never left your head and turned into a process someone else can follow. Until that changes, the company won't grow beyond what you can carry alone.
The good news is this gets fixed with process, not with more hours from you. Documenting recurring decisions and giving real autonomy to the people handling day-to-day work is the first step toward a company that runs even when you're not there all the time.