Logistics & Transportation
When the driver disappears, the operation stops
The company's most experienced driver knows, by heart, which route is fastest at each time of day, which customer prefers deliveries before 9am, and which loading dock works best at each address. One day he gets sick, quits, or simply takes a vacation, and the operation grinds to a halt, because none of that was ever written down anywhere.
This isn't exclusive to whoever's behind the wheel. It happens with the salesperson who knows every client by heart, the technician who can fix that one specific issue without a manual, the manager who single-handedly carries the relationship with an important supplier. When knowledge lives only in one person's head, the company doesn't have a process, it has a dependency disguised as efficiency.
Documenting doesn't have to mean bureaucracy. It can be simple: the most-used routes, key clients' preferences, each supplier's main contacts, all recorded somewhere any team member can check. The goal isn't to replace the person who knows how to do it, it's to stop betting the entire operation on one person's presence.